FAQs

Q: What payment methods do you accept?
A: We accept all major credit cards, as well as PayPal and Apple Pay.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders.

Q: How long will it take for my order to arrive?
A: It typically takes 1 business day to process an order. If you are located in Australia, it will typically take 1-2 business days (Monday through Friday) for your order to be delivered.

Q: What is your return policy?
A: We offer a 180-day return policy for all items purchased through our website. If you are not satisfied with your purchase, you may return it for a full refund or exchange. Please see our Return and Refund Policy for more information.

Q: How do I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order's delivery status on the carrier's website.

Q: Do you ship internationally?
A: Yes.

Q: How can I contact your customer service team?
A: You can contact our customer service team by email at solstaria@hotmail.com. Our customer service team is available Monday through Friday from 9:00 am to 5:00 pm EST.

Q: Are your products ethically sourced?
A: Yes, we are committed to sustainability and social responsibility. We believe in ethical and fair trade practices, and we work hard to ensure that our products are produced in a way that is environmentally friendly and socially responsible.

Q: How can I stay up-to-date with your latest products and promotions?
A: You can sign up for our newsletter on our website to receive the latest news, updates, and promotions. You can also follow us on social media, including Facebook, Instagram, and Twitter.