Refund policy

Thank you for shopping at Solstaria! We strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

180-Day Refund Policy:

We offer a 180-day refund policy, starting from the date of purchase. If you wish to return a product within this period, please contact our customer support team at shafiqismail099@gmail.com. Please note that the following conditions apply:

1. Eligibility:

• To be eligible for a refund, the item must be unused, undamaged, and in its original packaging.
• Some products are exempt from being returned, such as perishable goods, intimate or sanitary goods, and personalized items. These items will be clearly marked as non-returnable.

2. Return Process:

• To initiate a return, please contact our customer support team at shafiqismail099@gmail.com and provide your order details.
• Our team will assess your request and provide you with further instructions on returning the item.
• Please ensure that the item is securely packaged to avoid damage during transit.

3. Refund Process:

• Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
• If the return is approved, we will initiate a refund to your original method of payment.
• Please allow 3 to 4 business days for the refund to be processed. The actual time it takes for the refund to reflect in your account may vary depending on your payment provider.

4. Non-Refundable Items:

• Certain items are non-refundable, including:
• Perishable goods such as food, flowers, or magazines.
• Intimate or sanitary goods, such as undergarments or beauty products.
• Personalized or custom-made items.

5. Shipping Costs:

• Shipping costs for returning an item are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at shafiqismail099@gmail.com.
• We may request supporting documentation such as photographs or a detailed description of the issue.
• Our customer support team will assist you in resolving the matter, which may involve a refund, replacement, or repair, depending on the circumstances.

Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please feel free to contact our customer support team at shafiqismail099@gmail.com. We are here to assist you and ensure your shopping experience with Solstaria is a positive one.